Having trouble creating a shipment? Depending on the case, the error message might explain what's going wrong. If it's a bug, don't worry - just get in touch with our customer service team at support@shipshop.com. For good measure, take a screenshot of any error messages you might have received. We're here to help!

Consolidate your shipments into one box and send it to your nearest ShipShop Branch. When you're creating your shipping label, just enter the name or address of ShipShop Outbound. If you need a hand, our customer service team is here to help.

If you're in Ontario, you can easily book a UPS pickup through your ShipShop Account.On your ShipShop dashboard, select 'Schedule a Pickup'. Select the carrier as UPS. Click on the package that you want to schedule a pickup for. Select the date for the pickup.  Depending on where you are, UPS can come and pick up your shipments and bring them ...

We've got you covered! ShipShop offers pickup services in major cities throughout the GTA. We tailor our fees to fit your needs – distance, frequency, shipping volume – you name it. Let's chat and see what we can do for you!

Shipment Status is all about keeping you in the know about your package's journey. After you purchase a label on our platform, it's "Ready" to be dropped off and scanned at a ShipShop location. If you're using a third-party label or an untracked shipment, it'll be in a "Pending" status until you add it to a batch and close it. Once it's been...

Choosing the right packaging for your product can be a bit of a challenge, but we've got you covered with our guide to the best packaging practices. Here are some must-do's to make sure your shipment is prepared for a smooth transaction. First and foremost, make sure your box is in good shape. A sturdy box or high-quality mailer will keep you...

It's always a good idea to double-check your measurements when packaging goods. Make sure you include both the packaging and product weight to get an accurate total. When using ShipShop, we'll automatically find the best fit for your package size and weight. But keep in mind, if you don't enter the right info, you could get hit with a postage ...

A batch label is a handy list that we use to get your parcels ready for shipping. It's only necessary if you're using your own US shipping labels or if you're shipping non-tracked USPS First Class Mail shipments (letters and flats). To get your batch label, just create your shipment via New Shipment (single flow) or import from store/file, add...

We can usually ship boxes up to 50 lbs and with a total girth of 70 inches. But there are some postage-specific limits you should be aware of: if you're shipping to Canada, the parcel can't be longer than 40 inches, and for the US, the max weight is 10 lbs and the dimensions can't exceed 17x17x27 inches.

We've got you covered! Our shipping services can send up to $800 USD duty and tax free per day, per location, to the US and beyond.